Refund Policy

Last updated: 29 April 2026

1. Overview

This Refund Policy explains how refund requests are handled for PrimeHabit digital membership purchases. PrimeHabit provides online digital content and member resources. No physical product is shipped.

2. Monthly membership price

The standard PrimeHabit monthly membership costs €19.99 per month, unless a different price is clearly shown at checkout.

3. Digital content access

Because PrimeHabit provides digital content and access can begin immediately after successful payment, refund eligibility may be limited once membership access, account resources, private content or community materials have been delivered or used.

4. When a refund may be considered

We may review refund requests in situations such as duplicate payment, technical access problems that we cannot resolve, incorrect billing, accidental renewal reported quickly, or other reasonable cases reviewed by support.

5. When a refund may be refused

A refund may be refused if digital content has already been accessed, the membership period has already been used, the request is made after a significant delay, the customer violated the Terms, or the request appears abusive, fraudulent or inconsistent with normal digital membership use.

6. Cancellation vs refund

Cancellation stops future billing. Cancellation does not automatically refund a previous payment or an already active billing period. If you want both cancellation and a refund review, clearly state this in your support message.

7. How to request a refund

To request a refund, email info@primehabit.online and include:

• Your account email address
• Payment date
• Amount paid
• Reason for the refund request
• Any screenshots or details that help us understand the issue

8. Review time

We aim to review refund requests as soon as reasonably possible. Processing time may depend on the payment provider, bank, card issuer or digital wallet used for the original payment.

9. Approved refunds

If a refund is approved, it will normally be returned to the original payment method where possible. The time it takes to appear in your account depends on the payment provider and your bank.

10. Chargebacks and disputes

If you have a billing issue, please contact us first so we can review it. Filing a chargeback or payment dispute may result in membership access being paused while the issue is investigated by the payment provider.

11. Access after refund

If a refund is issued, PrimeHabit may remove or restrict membership access connected to that payment.

12. Contact

For refund, cancellation or billing questions, contact info@primehabit.online.